Shipping policy
Standard Shipping (not on oversized items)
We ship all decor/lifestyle items across North America. Taxes applicable to the province the items are being shipped to will be charged. We ship orders within 3-5 business days of the order being placed via a variety of carriers and will send you your tracking number once your order is on its way.
United States (lower 48 States) shipping will be estimated at checkout. All USA orders are shipped via Canada Post then processed through USPS.
In the US, you will be charged appropriate sales taxes for registered states. You will be responsible for paying any import duties & brokerage fees. Note that not all items are subject to duties and tariffs.
Curated Accents is not responsible for package delivery once tracking indicates "delivered".
All orders are subject to change based on availability. You will be notified within 2 business days if the item you ordered is no longer available.
Shipping cost will be calculated at checkout.
Refused Shipments
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and email us at support@curatedaccents.ca so that we can take care of you.
Shipping Claim
Missing packages need to be reported to Curated Accents within 30 days. Beyond that, you will need to contact the shipping provider to open a case on your missing package.
Redirecting an Order
Please make sure your shipping address is correct as we can't redirect orders once items have been dispatched.
Shipping Restrictions
If you would prefer that your order is shipped via a certain carrier (e.g. you have a PO Box # and need your order shipped via Canada Post), please make sure to make a note of this when you are checking out or send us an email at orders@curatedaccents.ca to let us know.
Shipping to Multiple Addresses
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you'll need to place separate orders for each address.
Standard Curb Delivery (oversized items)
With Standard Curb Delivery, the delivery drivers do not enter the home or assemble any items. If you live in a building it would be brought into the lobby and no further. Please make sure you are comfortable to move the item into its final placement, and you are able to perform light assembly if necessary (depending on product). Prices are as follows based on weight and size and are estimated at the checkout.
White Glove Delivery
White glove service includes bringing your items into the room of your choice, unpacking, minor assembly and garbage removal. Prices are provided by a separate quote and are dependent on type of residence and time estimated to assemble etc. Please contact us at support@curatedaccents.ca with any questions. (Storage fees may apply if a product needs to be warehoused)
Lead Times
Large items such as furniture, lighting, rugs, mirrors and wall art come from a variety of manufacturers, each having specific lead times. Lead times can vary and are not guaranteed. Once you place an order a member of our team will contact you within 2-3 business days to give you an approximate lead time on the items you have ordered.
Out of Stock Items
If items are out of stock, in many cases we can special order them for you. There is no additional cost for special orders, however, the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the specific delivery time for your order.
Separate Shipments
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out of stock or on backorder. You will be notified in either instance and a member of our team will be happy to provide an approximate date of shipment.