Refund & Exchange

Returns

We understand that sometimes items just don’t workout. Please send us back your item using the shipping company of your choice. Once received and inspected, we will issue you a store credit.

• Merchandise must be returned within 14 days or receipt.

• Merchandise may only be exchanged for another item or online store credit
  

• Merchandise must be unused and must have all tags attached.

• All “on sale” items, Seasonal /Holiday items are final sale and may not be returned.
  

• Shipping and handling will not be refunded.
  

• All items must be inspected for any damage or discrepancies within 24hours of receipt. Please contact us at support@curatedaccents.ca asap with any concerns and photos if necessary.
  

• All furniture items are final sale
  

• All Lux Boxes are final sale and may not be returned

All of our products are mindfully curated and loved by our team, however, we do understand that you may need to make a return. We are happy to offer an exchange or online store credit within 7 business days of purchase. All items must be returned unused, in the original packaging with the tags attached. Shipping/delivery fees are final sale, and non-refundable.

For health, safety, and hygiene reasons, all consumable items are considered final sale. This includes, but is not limited to, lotions, washes, perfumes, any other personal care, food items and consumable products. Once purchased, these items cannot be returned or exchanged. Opened bottles or products that have been used or opened cannot be returned under any circumstances.

We encourage you to carefully review your purchase before completing your transaction. If you have any questions please email us at support@curatedaccents.ca or call us at 250-878-7008 and we would love to answer your questions to help.

All custom items/furniture, special order items and items 20% off or more are final sale.

Non custom items that are returned due to non-damage or defect related reasons may be subject to a 25% restocking fee.

Cancelling Your Order

Online - Please contact us within 24hrs of placing your order to request a cancellation. If your order has already shipped and we are unable to reroute it during transit, you may be required to incur the inconvenience and cost of having to receive the item and ship it back.

Please Note - Custom and made to order items are not eligible for cancellation after 24hrs.

Minor Damages

On occasion products may arrive with minor scuffing or small tears in the fabric. If this does occur, please email support@curatedaccents.ca and our team will assess each individual situation and arrange an on-site repair or replacement if necessary.

Furniture that is returned due to non-damage or defect related reasons will be subject to a 25% restocking fee.